Frequently Asked Questions

We deliver within the United States of America, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Isle of Man, Netherlands, Jersey, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, United Arab Emirates and the United Kingdom.

Please check estimated delivery date at the top of the page.

Your puzzle will be securely delivered by UPS.

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com to track your order. If you have not received an email from us, please check your spam folder.

No, after the order is dispatched you must contact the delivery company about address changes. Remember that you will need your tracking number in hand.

No, if you want puzzles sent to multiple addresses then you should place separate orders - one order can only contain one delivery address.

If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

As our puzzles are made to order, we cannot issue you a refund.

We always rush your order, meaning that we cannot do it any faster than our standard production time.

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Please check How to Order page to see complete instructions.

You can pay using PayPal or Braintree payment systems. PayPal accepts all major credit and debit cards, such as VISA, MAESTRO, MASTERCARD and AMERICAN EXPRESS. Braintree accepts only VISA and MASTERCARD credit and debit cards.

We promise never to share or sell any of your personal information with any third party, person or website. The only information we require is that which is necessary to process your order efficiently. Everything else is voluntary. Only senior, authorized personnel have access to system accounts.

On the shopping cart page, there is an option to redeem a discount voucher.

Please get in touch with us as soon as you can. If your order has already been printed, we cannot cancel your order.

We offer several types of jigsaw puzzles that you can make: traditional jigsaw puzzles that are made from cardboard, plastic, wood or plastic with magnetic surface. Also, you can order photo collage puzzles, puzzle cards and tray jigsaw puzzles.

Yes, if you want a gift note included with the puzzle you must send the message for the note and your order number to us.

The quality of the final product is very important to us, which is why we use the latest equipment and special 2mm (0.08”) blue jigsaw puzzle cardboard (ESKA GRAPHIC BOARD). For plastic puzzles, we use 2mm (0.08”) thick plastic, for wooden puzzles we use 3mm (0.12") thick plywood, for magnetic puzzles we use plastic with magnetic surface which is 2mm (0.08”) thick and cutting knives that are specially made for our needs to give you the best results!

Yes, for most of our products the individual puzzle pieces are unique.

Yes, some of our puzzles have larger puzzle pieces than regular puzzles. Individual puzzle piece size is shown on each category page under specifications tab.

Please check Sizes & Prices page to see complete list of available sizes.

Unfortunately, it is not possible.

Please check Sizes & Prices page to see our quantity discounts.

If you do not require boxes for the puzzles, please contact us prior of ordering. Having puzzles made without boxes may lower the product price and decrease production time.

Yes, if you are ordering at least 100 items with the same design, you can fully customize the box design. Contact us for more information.

This option is only available for tray jigsaw puzzles.

We accept all major image formats, such as jpg, jpeg, tif and tiff.

The maximum file size that you can upload is 100 Mb, but remember that the larger the file, the longer it will take for it to upload.

You can find the suggested photo resolution on each category page under “specifications” tab.

To check your photo resolution, locate the photo file on your PC, click it with the right mouse button, select "Properties", then select "Details" and then scroll down to dimensions, and you will see the size of your image (in pixels).
To check your photo resolution, locate the photo file on your Mac, click it with the right mouse button (or Cmd-I on the keyboard), select "File Info" then select "More Info", and you will see the size of your image (in pixels).

Unfortunately, we do not edit uploaded images.

Yes, because each monitor is calibrated differently (or not at all) than our printer. Also, please make sure that your photo is in CMYK if the colour integrity and accuracy is important to you.

You cannot use photos that are X-rated or photos that are racist or disrespectful to others.

Each puzzle that we offer has different guidelines, which you can find on each category page under “specifications” tab.

Yes, just send it via email to info(at)puzzlesprint.com and let us know which puzzle size you are interested in.

Unfortunately, we only accept digital images that are uploaded to our website.

Yes, you can, but when searching for photos online, please search for high-resolution images. Please note that you take full responsibility for any copyright infringement. Photos downloaded from Facebook are not suitable. Please look for the original image.

You can scan your paper photo.

For the best results, scan your photo at 600 DPI or 1200 DPI.

Once you upload your photo to our website, on the right side of the editor you will see the image quality meter. It is your responsibility to upload good quality photo as we process all orders automatically, so if you are not sure about the quality of your image, before ordering, please contact us by sending the image for inspection to info(at)puzzlesprint.com.

No, the image would still be blurry even if the resolution is manually changed. You should look for the original file from the camera that was used to take the photo.

Yes, you can choose the puzzle orientation when you upload your image to our website.

Yes, the photo will be printed on the lid of the box.

You can do that yourself when you upload your photo to our website. Just click "add text" in our online photo editor.