FREE Shipping within the UK, if you order 2 or more jigsaw puzzles!

Delivery
To which countries do you deliver?

We deliver our custom made jigsaw puzzles within the United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Isle of Man, Jersey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Saudi Arabia, Serbia, Switzerland, Ukraine, United Arab Emirates and the United States.

How much does delivery cost?
Countries Express delivery Standard delivery
United Kingdom £7.99 per order
1 - 2 business days
£4.99, FREE if you order 2 or more puzzles
6 - 9 business days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden £7.99 per order
1 - 2 business days
£4.99, FREE if you order 2 or more puzzles
6 - 9 business days
Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Saudi Arabia, Serbia, Switzerland, Ukraine, United Arab Emirates, United States, Guernsey, Isle of Man, Jersey £11.99 per order
2 - 6 business days
Not available
Why do I have to pay more for shipping than the cost stated above?

If you are located in a UPS remote area (A remote area is an area that is far away from a UPS distribution centre), we can’t offer you Free Standard delivery. There is a Royal Mail delivery option available for shipments up to 2kg which costs 4.99 GBP per order. Express delivery is available, which costs an additional 16 GBP per order. To check if you are located in a UPS remote area, please check the UK postcodes below. If you find your postcode, then this applies to you. For other country postcodes please visit UPS website by clicking here.

UK postcodes in the UPS remote area

PH32 4* PH31 4* PH30 4* PH26 3* PH25 3* PH24 3* PH23 3* PH22 1* PH21 1* PH20 1* PH19 1* PA76 6* PA75 6* PA74 6* PA73 6* PA72 6* PA71 6* PA70 6* PA69 6* PA68 6* PA67 6* PA66 6* PA65 6* PA64 6* PA63 6* PA62 6* PA61 7* PA60 7* PA49 7* PA48 7* PA47 7* PA46 7* PA45 7* PA44 7* PA43 7* PA42 7* PA41 7* PA38 4* PA37 1* PA36 4* PA35 1* PA34 5* PA34 4* PA33 1* PA32 8* PA31 9* PA31 8* PA30 8* PA29 6* PA28 6* PA27 8* PA26 8* PA25 8* PA24 8* PA23 8* PA23 7* PA22 3* PA21 2* PA20 9* PA20 0* KW9 6* KW8 6* KW7 6* KW6 6* KW5 6* KW3 6* KW2 6* KW17 2* KW16 3* KW15 9* KW15 1* KW14 8* KW14 7* KW13 6* KW12 6* KW11 6* KA27 8* IV63 7* IV63 6* IV56 8* IV55 8* IV54 8* IV53 8* IV52 8* IV51 9* IV51 0* IV49 9* IV48 8* IV47 8* IV46 8* IV45 8* IV44 8* IV43 8* IV42 8* IV41 8* IV40 8* IV28 3* IV27 4* IV26 2* IV25 3* IV24 3* IV23 2* IV22 2* IV21 2* IV13 7* HS9 5* HS8 5* HS7 5* HS6 5* HS5 3* HS4 3* HS3 3* HS2 9* HS2 0* HS1 2* G63 9* G63 0* FK21 8* FK20 8* FK19 8* FK18 8* DG9 9* DG9 8* DG9 7* DG9 0* DG8 9* DG8 8* DG8 7* DG8 6* DG8 0* DG7 3* DG7 2* DG7 1* DG6 4* DG4 6* DG3 5* DG3 4* AB56 5* AB56 4* AB56 1* AB55 6* AB54 7* AB54 6* AB54 4* AB53 9* AB53 8* AB53 6* AB53 5* AB53 4* AB45 3* AB45 2* AB45 1* AB44 1* AB38 9* AB38 7* AB37 9* AB36 8* AB35 5* AB34 5* AB34 4* AB33 8* AB31 9* AB31 6* AB31 5* AB31 4* PH33 6* PH33 7* PH34 4* PH35 4* PH36 4* PH37 4* PH38 4* PH39 4* PH40 4* PH41 2* PH41 4* PH42 4* PH43 4* PH44 4* PH49 4* PH50 4* ZE1 0* ZE1 9* ZE2 9* ZE3 9* AB314* AB315* AB316* AB319* AB338* AB344* AB345* AB355* AB368* AB379* AB387* AB389* AB441* AB451* AB452* AB453* AB534* AB535* AB536* AB538* AB539* AB544* AB546* AB547* AB556* AB561* AB564* AB565* DG34* DG35* DG46* DG64* DG71* DG72* DG73* DG80* DG86* DG87* DG88* DG89* DG90* DG97* DG98* DG99* FK188* FK198* FK208* FK218* G630* G639* HS12* HS20* HS29* HS33* HS43* HS53* HS65* HS75* HS85* HS95* IV137* IV212* IV222* IV232* IV243* IV253* IV262* IV274* IV283* IV408* IV418* IV428* IV438* IV448* IV458* IV468* IV478* IV488* IV499* IV510* IV519* IV528* IV538* IV548* IV558* IV568* IV636* IV637* KA278* KW116* KW126* KW136* KW147* KW148* KW151* KW159* KW163* KW172* KW26* KW36* KW56* KW66* KW76* KW86* KW96* PA200* PA209* PA212* PA223* PA237* PA238* PA248* PA258* PA268* PA278* PA286* PA296* PA308* PA318* PA319* PA328* PA331* PA344* PA345* PA351* PA364* PA371* PA384* PA417* PA427* PA437* PA447* PA457* PA467* PA477* PA487* PA497* PA607* PA617* PA626* PA636* PA646* PA656* PA666* PA676* PA686* PA696* PA706* PA716* PA726* PA736* PA746* PA756* PA766* PH191* PH201* PH211* PH221* PH233* PH243* PH253* PH263* PH304* PH314* PH324* PH336* PH337* PH344* PH354* PH364* PH374* PH384* PH394* PH404* PH412* PH414* PH424* PH434* PH444* PH494* PH504* ZE10* ZE19* ZE29* ZE39*.

How long until I receive my puzzle?

If you have selected standard delivery, you will receive your puzzle within 6 - 9 business days.
If you have selected express delivery, you will receive your puzzle within 2 - 5 business days.

The above delivery times include production time and delivery time!

What carrier is used to deliver my puzzle?

Your puzzle will be securely delivered by UPS.

Can I track my order once it is shipped?

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com to track your order. If you haven't received an email from us, please check your spam folder.

What should I do if I receive a damaged product?

If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

I don't like the puzzle. Can I send it back to you for a refund?
As our puzzles are custom made, we can't issue you a refund.
Can you rush my order?
We always rush your order, meaning that we can't do it any faster than our standard production time.
Can I have the puzzle delivered to a different address than my own?

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL or any other courier
  • Any mistakes made by customers when entering their delivery address

PuzzlesPrint has a strict Payment Policy!

  • We process your order ONLY after we have received full payment.
  • We only accept online payments.

Currently, we are working with PayPal, Authorize.net and First Data to process all online transactions. These payment processors accepts all debit and credit cards and online cheques. Also, you can pay with your outstanding PayPal balance. All credit/debit card details are collected directly by PayPal, Authorize.Net or First Data. We do not receive or have access to these details.

In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complicated algorithm combinations. PayPal, Authorize.Net and First Data payment systems uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We know of no cases of credit card fraud using our shopping system over the Internet. Any communication between the shopper and PayPal, Authorize.Net and First Data is also encrypted to the maximum strength.

Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.