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Delivery & Payment

How much does the delivery cost?

Delivery is free of charge for our wooden puzzle collection.

To which countries do you deliver?

We deliver within the United States of America, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Isle of Man, Netherlands, Jersey, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, United Arab Emirates and the United Kingdom.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL, or any other courier
  • Any mistakes made by customers when entering their delivery address

Discrepancies

Any issues in the final work delivered to you must be reported to PuzzlesPrint within 24 hours of receipt.

Additional fees

Shipments outside of the European Union may incur customs fees and/or GST depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any/all fees are paid to the appropriate customs agency by the end customer.

PuzzlesPrint has a strict Payment Policy!

  • We process your order ONLY after we have received full payment.
  • We only accept online payments.

Currently, we are working with PayPal, Stripe and Braintree to process all online transactions. These payment processors accept all debit and credit cards and online cheques. Also, you can pay with your outstanding PayPal balance. All credit/debit card details are collected directly by PayPal or Braintree. We do not receive or have access to these details.

In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complicated algorithm combinations. PayPal and Braintree payment systems uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We know of no cases of credit card fraud using our shopping system over the Internet. Any communication between the shopper and PayPal or Braintree is also encrypted to the maximum strength.

Cart, profile, and checkout pages are transmitted using a secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network that is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.