FREE Shipping within New Zealand, if you order any 2 or more jigsaw puzzles!

Shipping & Payment Policy

Delivery
To which countries do you deliver?

We deliver our custom made jigsaw puzzles within New Zealand, Australia, Canada, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Isle of Man, Jersey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bosnia and Herzegovina, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, Norway, Saudi Arabia, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, Ukraine, United Arab Emirates and the United States.

How much does delivery cost?
Countries Express delivery Standard delivery
New Zealand NZD 16.99 per order
3 - 6 business days
NZD 13.99, FREE if you order 2 or more puzzles
7 - 9 business days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
NZD 16.99 per order
1 - 2 business days
NZD 10.99, FREE if you order 2 or more puzzles
5 - 7 business days
Australia, Canada, Bosnia and Herzegovina, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, Norway, Saudi Arabia, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, Ukraine, United Arab Emirates, United States, Guernsey, Isle of Man, Jersey NZD 19.99 per order
2 - 6 business days
Not available
Why do I have to pay more for shipping than the cost stated above?

If you are located in a UPS remote area (A remote area is an area that is far away from a UPS distribution centre), we will send your order through standard post. There is a Mail delivery option available for shipments up to 2 kg which costs NZD 13.99 per order. Express delivery is available, which costs an additional NZD 53.99 per order. To check if you are located in a UPS remote area, please check the New Zealand postcodes below. If you find your postcode, then this applies to you.

New Zealand postcodes in the UPS remote area

0170 0171 0172 0173 0174 0175 0176 0178 0179 0192 0193 0271 0272 0281 0282 0283 0293 0294 0295 0370 0371 0372 0373 0374 0376 0377 0472 0473 0474 0475 0476 0477 0478 0479 0481 0482 0483 0484 0491 0492 0582 0583 0587 0588 0589 0591 0592 0593 0594 0781 0782 0792 0793 0794 0873 0874 0875 0881 0882 0883 0891 0892 0972 0973 0974 0975 0977 0981 0982 0983 0984 0985 0986 0991 0992 0993 7670 7671 7672 7673 7674 7675 7676 7681 7682 7683 7691 7692 7771 7772 7773 7774 7775 7776 7777 7778 7781 7782 7783 7784 7871 7872 7873 7874 7875 7881 7882 7883 7884 7885 7886 7891 7892 7893 7895 7971 7972 7973 7974 7977 7978 7979 7980 7982 7983 7984 7985 7986 7987 7988 7990 7991 7992 9571 9572 9583 9584 9585 9586 9587 9682 9683 9771 9772 9773 9774 9775 9776 9777 9778 9779 9781 9782 9783 9791 9792 9793 9794 9871 9872 9874 9875 9876 9877 9883 9884 9891 9892 9893

How long until I receive my puzzle?

If you have selected standard delivery, you will receive your puzzle within 6 - 9 business days.

If you have selected express delivery, you will receive your puzzle within 2 - 6 business days.

The above delivery times include production time and delivery time!

What carrier is used to deliver my puzzle?

Your puzzle will be securely delivered by UPS.

Can I track my order once it is shipped?

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com to track your order. If you haven't received an email from us, please check your spam folder.

What should I do if I receive a damaged product?

If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

I don't like the puzzle. Can I send it back to you for a refund?

As our puzzles are custom made, we can't issue you a refund.

Can you rush my order?

We always rush your order, meaning that we can't do it any faster than our standard production time.

Can I have the puzzle delivered to a different address than my own?

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL or any other courier
  • Any mistakes made by customers when entering their delivery address

PuzzlesPrint has a strict Payment Policy!

  • We process your order ONLY after we have received full payment.
  • We only accept online payments.

Currently, we are working with PayPal and Braintree to process all online transactions. These payment processors accepts all debit and credit cards and online cheques. Also, you can pay with your outstanding PayPal balance. All credit/debit card details are collected directly by PayPal or Braintree. We do not receive or have access to these details.

In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complicated algorithm combinations. PayPal and Braintree payment systems uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We know of no cases of credit card fraud using our shopping system over the Internet. Any communication between the shopper and PayPal or Braintree is also encrypted to the maximum strength.

Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.