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Estimated Delivery Date within Ireland - Express
: Oct 26, 2021 - Oct 27, 2021
| Standard
: Nov 1, 2021 - Nov 3, 2021

Shipping & Payment

Delivery
To which countries do you deliver?

We deliver within Ireland, the United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Isle of Man, Jersey, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, Ukraine, United Arab Emirates and the United States.

How much does delivery cost?
Countries Express delivery Standard delivery
Ireland €9.99 per order
€5.99, FREE if you order 2 or more puzzles
United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden €9.99 per order
€5.99, FREE if you order 2 or more puzzles
Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, Ukraine, United Arab Emirates, United States, Guernsey, Isle of Man, Jersey €12.99 per order
€9.99, FREE if you order 2 or more puzzles
How long until I receive my puzzle?

Please check estimated delivery date at the top of the page.

What carrier is used to deliver my puzzle?

Your puzzle will be securely delivered by UPS.

Can I track my order once it is shipped?

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com to track your order. If you have not received an email from us, please check your spam folder.

My order has been dispatched - can I change the delivery address?

No, after the order is dispatched you must contact the delivery company about address changes. Remember that you will need your tracking number in hand.

Can I have multiple shipping addresses in the same order?

No, if you want puzzles sent to multiple addresses then you should place separate orders - one order can only contain one delivery address.

What should I do if I receive a damaged product?

If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

I do not like the puzzle. Can I send it back to you for a refund?

As our puzzles are made to order, we cannot issue you a refund.

Can you rush my order?

We always rush your order, meaning that we cannot do it any faster than our standard production time.

Can I have the puzzle delivered to a different address than my own?

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Product Packaging Notice

Applies to all products except card and tray puzzles:

If customer orders up to 25 units, each product will come in a separate shipping box. Orders of 25 or more products will be sent with puzzles broken up in pieces, packed in plastic bags and the boxes disassembled.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL or any other courier
  • Any mistakes made by customers when entering their delivery address

Discrepancies

Any issues in the final work delivered to you must be reported to PuzzlesPrint within 24 hours of receipt.

PuzzlesPrint has a strict Payment Policy!

  • We process your order ONLY after we have received full payment.
  • We only accept online payments.

Currently, we are working with PayPal and Braintree to process all online transactions. These payment processors accepts all debit and credit cards and online cheques. Also, you can pay with your outstanding PayPal balance. All credit/debit card details are collected directly by PayPal or Braintree. We do not receive or have access to these details.

In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complicated algorithm combinations. PayPal and Braintree payment systems uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We know of no cases of credit card fraud using our shopping system over the Internet. Any communication between the shopper and PayPal or Braintree is also encrypted to the maximum strength.

Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.

Additional fees

Shipments outside of the European Union may incur customs fees and/or GST depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any/all fees are paid to appropriate customs agency by the end customer.