Frequently Asked Questions

We deliver within Ireland, the United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Isle of Man, Jersey, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, Bosnia and Herzegovina, Canada, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Monaco, Korea, Macau, Singapore, Bahrain, Qatar, Oman, South Africa, Japan, Malaysia, Serbia, Switzerland, United Arab Emirates and the United States.

Please check estimated delivery date at the top of the page.

Your puzzle will be securely delivered by UPS.

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com to track your order. If you have not received an email from us, please check your spam folder.

No, after the order is dispatched you must contact the delivery company about address changes. Remember that you will need your tracking number in hand.

No, if you want puzzles sent to multiple addresses then you should place separate orders - one order can only contain one delivery address.

If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

As our puzzles are made to order, we cannot issue you a refund.

We always rush your order, meaning that we cannot do it any faster than our standard production time.

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Please check How to Order page to see complete instructions.

The quality of the final product is very important to us, which is why we use the latest equipment and special 2mm (0.08”) blue jigsaw puzzle cardboard (ESKA GRAPHIC BOARD). For plastic puzzles, we use 2mm (0.08”) thick plastic, for wooden puzzles we use 3mm (0.12") thick plywood, for magnetic puzzles we use plastic with magnetic surface which is 2mm (0.08”) thick and cutting knives that are specially made for our needs to give you the best results!

Please check Sizes & Prices page to see complete list of available sizes.

Please check Sizes & Prices page to see our quantity discounts.

Yes, if you are ordering at least 100 items with the same design, you can fully customise the box design. Contact us for more information.

This option is only available for tray jigsaw puzzles.

To check your photo resolution, locate the photo file on your PC, click it with the right mouse button, select "Properties", then select "Details" and then scroll down to dimensions, and you will see the size of your image (in pixels).
To check your photo resolution, locate the photo file on your Mac, click it with the right mouse button (or Cmd-I on the keyboard), select "File Info" then select "More Info", and you will see the size of your image (in pixels).