• If you have selected standard delivery, you will receive your puzzle within 6 - 11 business days.
• If you have selected express delivery, you will receive your puzzle within 3 - 7 business days.

The above delivery times include production time and delivery time!

Your puzzle will be securely delivered by DHL.

In the event that the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions for how to receive a replacement.

As our puzzles are custom made, we can't issue you a refund.

We always rush your order, meaning that we can't do it any faster than our standard production time.

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

We offer several types of jigsaw puzzles: personalised photo puzzles, magnetic photo puzzles, photo collage puzzles, plastic photo jigsaw puzzles, photo frame puzzles, wooden photo puzzles, and promotional jigsaw puzzles and tray jigsaw puzzles.

Please check Sizes & Prices page to see complete list.

Unfortunately, at the moment, it is not possible.

We accept all major image formats, such as jpg, jpeg, tif and tiff.

To check your photo resolution, locate the photo file on your PC, click it with the right mouse button, select "Properties", then select "Details" and then scroll down to dimensions , and you will see the size of your image (in pixels).

To check your photo resolution, locate the photo file on your Mac, click it with the right mouse button (or Cmd-I on the keyboard), select "File Info" then select "More Info", and you will see the size of your image (in pixels).

Each puzzle that we offer has different guidelines, which you can find the on the product page.

Yes, just send it via email to info(at)puzzlesprint.com and let us know which puzzle size you are interested in.

You can scan your paper photo.

Yes, click here to read all about scanning and scanner settings.

We process all orders automatically, so if you are not sure about the quality of your image, before ordering, please contact us by sending the image for inspection to info(at)puzzlesprint.com.

Please check How To Order page to see complete list.

You can pay with PayPal or via Authorized.Net (if it is available). PayPal accepts all major credit and debit cards, such as VISA, MAESTRO, MASTERCARD and AMERICAN EXPRESS. Authorized.Net accepts only VISA and MASTERCARD credit and debit cards.

No. Since many customers use our services to send the package as a gift, we do not send a paper invoice. You can download the invoice in your account section.

Please get in touch with us as soon as you can. If your order has already been printed, we cannot cancel your order.