Returns & Cancellations
Our main goal is to ensure complete satisfaction with our products. While we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where the package is damaged or has any other visual defects, please contact us through email for complete instructions on how to receive a replacement.
We cannot issue you a refund or send you a replacement if:
- The colors do not match what you see on your computer screen
- If there is a lost puzzle piece
- If you do not require the product any more
If for any reason you need to cancel an order after submitting it, please contact us immediately through email. Keep in mind, if your order has already been produced, we cannot cancel and refund the order, due to EU DIRECTIVE 2011/83/EU see below.
The right to withdraw from contract does not apply to the following kind of goods:
49. Certain exceptions from the right of withdrawal should exist, both for distance and off-premises contracts. A right of withdrawal could be inappropriate for example given the nature of particular goods or services. That is the case for example with wine supplied a long time after the conclusion of a contract of a speculative nature where the value is dependent on fluctuations in the market (‘vin en primeur’). The right of withdrawal should neither apply to goods made to the consumer’s specifications or which are clearly personalised such as tailor-made curtains, nor to the supply of fuel, for example, which is a good, by nature inseparably mixed with other items after delivery. The granting of a right of withdrawal to the consumer could also be inappropriate in the case of certain services where the conclusion of the contract implies the setting aside of capacity which, if a right of withdrawal were exercised, the trader may find difficult to fill. This would for example be the case where reservations are made at hotels or concerning holiday cottages or cultural or sporting events.