We deliver our custom made jigsaw puzzles within the Canada, United
Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Guernsey, Isle of Man,
Jersey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Australia, Bosnia and Herzegovina, Cyprus, Hong Kong,
Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway,
Saudi Arabia, Serbia, Switzerland, Ukraine, United Arab Emirates and the
How much does delivery cost?
CAD 15.99 per order
2 - 6 business days
CAD 12.99, FREE if you order 2 or more puzzles
6 - 9 business days
CAD 9.99, FREE if you order 2 or more puzzles
6 - 9 business days
Australia, Bosnia and Herzegovina, Cyprus, Hong Kong,
Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand,
Norway, Saudi Arabia, Serbia, Switzerland, Ukraine,
United Arab Emirates, United States, Guernsey, Isle of Man, Jersey
CAD 18.99 per order
2 - 6 business days
Why do I have to pay more for shipping than the cost stated above?
If you are located in a DHL remote area (A remote area is an area that
is far away from a DHL distribution centre), we will send your order
through standard post. There is a Mail delivery option available for
shipments up to 2kg which costs CAD 12.99 per order. Express delivery is
available, which costs an additional CAD 52.99 per order. To check if
you are located in a DHL remote area, please check the Canadian
postcodes below. If you find your postcode, then this applies to you.
If you have selected standard delivery, you will receive your puzzle within 6 - 9 business days.
If you have selected express delivery, you will receive your puzzle within 2 - 6 business days.
The above delivery times include production time and delivery time!
What carrier is used to deliver my puzzle?
Your puzzle will be securely delivered by DHL.
Can I track my order once it is shipped?
As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at dhl.com to track your order. If you haven't received an email from us, please check your spam folder.
What should I do if I receive a damaged package?
If the package is damaged or has any other visual defects, please
contact us within 24 hours of receipt through email for complete
instructions on how to receive a replacement.
I don't like the puzzle. Can I send it back to you for a refund?
As our puzzles are custom made, we can't issue you a refund.
Can you rush my order?
We always rush your order, meaning that we can't do it any faster than our standard production time.
Can I have the puzzle delivered to a different address than my own?
Yes, you can enter a different address for shipping. Many of our
customers order puzzles to send as gifts to their friends or relatives.
What type of puzzles do you offer?
We offer several types of jigsaw puzzles: personalised photo puzzles, magnetic photo puzzles, photo collage puzzles, plastic photo jigsaw puzzles, photo frame puzzles, wooden photo puzzles, and promotional jigsaw puzzles and tray jigsaw puzzles.
Are the puzzles good quality?
The quality of the final product is very important to us, which is why we use the latest equipment and special 2mm (0.08”) blue jigsaw puzzle cardboard (ESKA GRAPHIC BOARD). For plastic puzzles, we use 2mm (0.08”) thick plastic, for wooden puzzles we use 5mm (0.2") thick plywood, for magnetic puzzles we use plastic with magnetic surface which is 2mm (0.08”) thick and cutting knives that are specially made for our needs to give you the best results!
What puzzle sizes do you offer?
Please check Sizes & Prices page to see complete list.
Can I order a puzzle with a different size and different piece amount from those offered?
Unfortunately, at the moment, it is not possible.
Do you offer discounts for bulk orders?
You can find our quantity discounts on each product page.
What image formats do you accept?
We accept all major image formats, such as jpg, jpeg, tif and tiff.
What is the maximum image file size that I can upload?
The maximum file size that you can upload is 100 Mb, but remember that the larger the file, the longer it will take for it to upload.
What image resolution is required for each puzzle?
You can find the suggested photo resolution on each product page.
How can I check my photo resolution?
To check your photo resolution, locate the photo file on your PC,
click it with the right mouse button, select "Properties", then select
"Details" and then scroll down to dimensions , and you will see the size
of your image (in pixels).
To check your photo resolution, locate the photo file on your Mac,
click it with the right mouse button (or Cmd-I on the keyboard), select
"File Info" then select "More Info", and you will see the size of your
image (in pixels).
Can you edit my picture?
Unfortunately, we do not edit uploaded images.
Can the colours differ from what I see on my screen and on the puzzle?
Yes, because each monitor is calibrated differently (or not at all) than our printer. Also, please make sure that your photo is in CMYK if the colour integrity and accuracy is important to you.
What kind of images can’t I use for my puzzle?
You can't use photos that are X-rated or photos that are racist or disrespectful to others.
What guidelines should I follow when creating a design or photo collage on my own?
Each puzzle that we offer has different guidelines, which you can find the on the product page.
I am not sure if my photo is OK for printing. Can you check it?
Yes, just send it via email to info(at)puzzlesprint.com and let us know which puzzle size you are interested in.
Do you accept flash drives, cd’s or simple printed images to be mailed to you?
Unfortunately, we only accept digital images that are uploaded to our website.
Can I download a photo from the Internet and use it for the puzzle?
Yes, you can, but when searching for photos online, please search for high-resolution images. Please note that you take full responsibility for any copyright infringement. Photos downloaded from Facebook are not suitable. Please look for the original image.
I don't have a digital image. What should I do?
You can scan your paper photo.
At what resolution should I scan my image?
For the best results, scan your photo at 600 DPI or 1200 DPI.
Is there a guide on how should I scan my image?
Yes, click here to read all about scanning and scanner settings.
What happens if my uploaded photo is of low quality?
We process all orders automatically, so if you are not sure about the quality of your image, before ordering, please contact us by sending the image for inspection to info(at)puzzlesprint.com.
Can the photo be in landscape/portrait?
Yes, you can choose the puzzle orientation when you upload your image to our website.
Will the photo be printed on the puzzle box?
Yes, the photo will be printed on the lid of the box.
Can you add text to my photo?
You can do that yourself when you upload your photo to our website. Just click "add text" in our online photo editor.
How do I place an order?
Please check How To Order page to see complete list.
How can I pay for my order?
You can pay with PayPal, via Authorized.Net (if it is available) or via First Data (if it is available). PayPal accepts all major credit and debit cards, such as VISA, MAESTRO, MASTERCARD and AMERICAN EXPRESS. Authorized.Net and First Data accepts only VISA and MASTERCARD credit and debit cards.
Is my personal data secure when ordering from your website?
We promise never to share or sell any of your personal information with any third party, person or website. The only information we require is that which is necessary to process your order efficiently. Everything else is voluntary. Only senior, authorized personnel have access to system accounts.
How can I redeem a discount voucher?
On the shopping cart page, there is an option to redeem a discount voucher.
Will there be an invoice in my package?
No. Since many customers use our services to send the package as a gift, we do not send a paper invoice. You can download the invoice in your account section.
Can I cancel my order?
Please get in touch with us as soon as you can. If your order has already been printed, we cannot cancel your order.
PuzzlesPrint specializes in jigsaw puzzle manufacturing. Using our services, you can upload your photo, design or artwork to order a bespoke personalized jigsaw, magnetic jigsaw, photo collage jigsaw, photo frame jigsaw, wooden jigsaw, plastic jigsaw or promotional jigsaw. All our products can be delivered to anywhere in Canada.
Payment and Shipping methods
We accept all major Credit/Debit Card payments and PayPal secure payment processor. Deliveries are handled by UPS and DHL courier services.