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Estimated Delivery Date within Canada - Express
: May 13, 2021 - May 19, 2021
| Standard
: May 20, 2021 - May 24, 2021

Frequently Asked Questions

Here You can find answers for your questions regarding jigsaw puzzles that PuzzlesPrint produces.

Delivery
To which countries do you deliver?
How much does delivery cost?
How long until I receive my puzzle?
What carrier is used to deliver my puzzle?
Can I track my order once it is shipped?
My order has been dispatched - can I change the delivery address?
Can I have multiple shipping addresses in the same order?
What should I do if I receive a damaged product?
I do not like the puzzle. Can I send it back to you for a refund?
Can you rush my order?
Can I have the puzzle delivered to a different address than my own?
Ordering
How do I place an order?
How can I pay for my order?
Is my personal data secure when ordering from your website?
How can I redeem a discount voucher?
Can I cancel my order?
General
What type of puzzles do you offer?
Is it possible to have a gift note included with the puzzle for the receiver?
Are the puzzles good quality?
Are your puzzle pieces unique?
Do your puzzles have larger individual pieces?
Where can I see the size of the puzzle?
Can I order a puzzle with a different size and different piece amount from those offered?
Do you offer discounts for bulk orders?
What if I do not require boxes for my puzzles?
Is it possible to customize the box design?
Can you print double-sided jigsaw puzzles?
Photo-related
What image formats do you accept?
What is the maximum image file size that I can upload?
What image resolution is required for each puzzle?
How can I check my photo resolution?
Can you edit my picture?
Can the colours differ from what I see on my screen and on the puzzle?
What kind of images I cannot use for my puzzle?
What guidelines should I follow when creating a design or photo collage on my own?
I am not sure if my photo is OK for printing. Can you check it?
Do you accept flash drives, cd’s or simple printed images to be mailed to you?
Can I download a photo from the Internet and use it for the puzzle?
I do not have a digital image. What should I do?
At what resolution should I scan my image?
Do you check the photo resolution before printing?
When I upload my photo is says "Bad Resolution" Very blurred. Can I adjust the resolution?
Can the photo be in landscape/portrait?
Will the photo be printed on the puzzle box?
Can you add text to my photo?