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Terms & Conditions

By using this website, you agree to be legally bound by these terms, which will take effect immediately upon your first use of this site. If you do not agree to be legally bound by all of the following terms, please do not access PuzzlesPrint. Limited liability company 24PRINT is the owner of the Puzzlesprint.com, Puzzlesprint.co.uk, Puzzlesprint.ca and Puzzlesprint.ie shops.

Descriptions of goods and services included in the PuzzlesPrint sites are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we become aware of them.

Returns & Cancellations

Our main goal is to ensure complete satisfaction with our products. While we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where the package is damaged or has any other visual defects, please contact us through email for complete instructions on how to receive a replacement.

We cannot issue you a refund or send you a replacement if:

  • The colors do not match what you see on your computer screen
  • If there is a lost puzzle piece
  • If you do not require the product any more

Order cancellations

If for any reason you need to cancel an order after submitting it, please contact us immediately through email. Keep in mind, if your order has already been produced, we cannot cancel and refund the order, due to EU DIRECTIVE 2011/83/EU see below.

The right to withdraw from contract does not apply to the following kind of goods:

49. Certain exceptions from the right of withdrawal should exist, both for distance and off-premises contracts. A right of withdrawal could be inappropriate for example given the nature of particular goods or services. That is the case for example with wine supplied a long time after the conclusion of a contract of a speculative nature where the value is dependent on fluctuations in the market (‘vin en primeur’). The right of withdrawal should neither apply to goods made to the consumer’s specifications or which are clearly personalised such as tailor-made curtains, nor to the supply of fuel, for example, which is a good, by nature inseparably mixed with other items after delivery. The granting of a right of withdrawal to the consumer could also be inappropriate in the case of certain services where the conclusion of the contract implies the setting aside of capacity which, if a right of withdrawal were exercised, the trader may find difficult to fill. This would for example be the case where reservations are made at hotels or concerning holiday cottages or cultural or sporting events.

Privacy policy

We, PuzzlesPrint, do promise never to share or sell any of your personal information with any person or with any website. The only information we require is that which is necessary to process your order efficiently. Everything else is voluntary. Only senior, authorised personnel have access to view system accounts.

The Information We Collect:

When you place an order at Puzzlesprint, the following data is required to process the order:

  • Customers name and surname
  • Customers address
  • Customers phone number and e-mail address
  • Customers IP address

If the receiver differs from the customer, the following data is required to process the order:

  • Receivers name and surname
  • Receivers address
  • Receivers phone number

All data will only be transferred to our service partners to ensure successful order processing, for example, data regarding delivery will be transferred to the shipping company in charge of the delivery.

Customers and receivers’ data will also be used for accounting purposes.

PuzzlesPrint and our service partners will use your submitted email address or any other personal information only to contact you regarding your order, and to update you regarding delivery process. Your information will not be used for promotional purposes!

Your payment data:

When you use your credit card to place an order with PuzzlesPrint, you will receive an email receipt for your purchase. To protect your information, our credit card processing vendors uses the latest secure transaction technology and are compliant with card association security initiatives. Our credit card vendors, PayPal, Authorize.Net and First Data, are responsible for securing your credit card details and we do not store them at PuzzlesPrint.

Protection of Your information:

Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.

Integration of the Trusted Shops Trustbadge:

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops Trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at: +371 26004665

Cookie Policy

Cookies are very small text files that are stored on your computer when you visit certain websites. PuzzlesPrint uses cookies to help identify your computer so that we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following are strictly necessary for the operation of our website.

This website will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process

The following are not strictly necessary but are required to provide you with the best user experience and will tell us which pages you find most interesting (anonymously).

Functional Cookies

This website will:

  • Offer live chat support
  • Track the pages you visit via Google Analytics

Targeting Cookies

This website will:

  • Allow you to share pages with social networks, such as Facebook

This website will not:

  • Share any personal information with third parties

Intellectual Property

This website is operated by PuzzlesPrint. Puzzlesprint owns all the content on this website, including, but not limited to, images, banners and texts. It is against the law to republish or edit the content found on this website without direct permission from PuzzlesPrint.

Copyright

By supplying us with your artwork, you agree that you have the copyright or licence for the image or the written permission of the copyright owner to use the photograph / artwork. Under no circumstances will PuzzlesPrint be responsible for any copyright issues that arise due to submission of an image or artwork that is in breach of copyright.

Photo Supplied

PuzzlesPrint will do their best to deliver a product as close to your ordered image as possible. Puzzlesprint cannot be responsible for the final outcome of a print if the photo you supply is of inferior quality or not suitable for the print size that you require. We will do our best to give you a high-quality product, but we cannot be held responsible for the end product if your supplied photography is poor. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and corrected, where necessary. Due to differences in monitors, the final colours on the printed product may be different from what you see on your screen. PuzzlesPrint cannot be held responsible for any colour differences. PuzzlesPrint will print the photo exactly as supplied by you, unless otherwise requested. We may publish an image of your jigsaw puzzle (unless the artwork contains images of people) on our website gallery, Instagram account, Facebook fan page or Twitter account. If the files submitted should not be used by PuzzlesPrint for their marketing activities, you must inform PuzzlesPrint in writing via email.

Right to Refuse Photo

PuzzlesPrint has the right to refuse photos that are in contradiction with our business morals and principles. This includes, but is not limited to, racially discriminatory pictures, pornography, immoral or illegal materials.

Payments

All orders need to be paid for in advance via the shopping cart using PayPal, via Authorized.Net (if it is available) or via First Data (if it is available).

Loss or Damage

PuzzlesPrint will not be responsible for any loss or damage to your product during transport beyond the value of the invoice and what you have paid us.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL or any other courier
  • Any mistakes made by customers when entering their delivery address

Discrepancies

Any issues in the final work delivered to you must be reported to PuzzlesPrint within 24 hours of receipt.

Additional fees

Shipments outside of the European Union may incur customs fees and/or GST depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any/all fees are paid to appropriate customs agency by the end customer.