FREE Shipping within Australia, if you order 2 or more jigsaw puzzles!

Delivery
To which countries do you deliver?
How much does delivery cost?
Why do I have to pay more for shipping than the cost stated above?
Australian postcodes in the UPS remote area
How long until I receive my puzzle?
What carrier is used to deliver my puzzle?
Can I track my order once it is shipped?
What should I do if I receive a damaged package?
I don't like the puzzle. Can I send it back to you for a refund?
Can you rush my order?
Can I have the puzzle delivered to a different address than my own?
General
What type of puzzles do you offer?
Are the puzzles good quality?
What puzzle sizes do you offer?
Can I order a puzzle with a different size and different piece amount from those offered?
Do you offer discounts for bulk orders?
Photo-related
What image formats do you accept?
What is the maximum image file size that I can upload?
What image resolution is required for each puzzle?
How can I check my photo resolution?
Can you edit my picture?
Can the colours differ from what I see on my screen and on the puzzle?
What kind of images can’t I use for my puzzle?
What guidelines should I follow when creating a design or photo collage on my own?
I am not sure if my photo is OK for printing. Can you check it?
Do you accept flash drives, cd’s or simple printed images to be mailed to you?
Can I download a photo from the Internet and use it for the puzzle?
I don't have a digital image. What should I do?
At what resolution should I scan my image?
Is there a guide on how should I scan my image?
What happens if my uploaded photo is of low quality?
Can the photo be in landscape/portrait?
Will the photo be printed on the puzzle box?
Can you add text to my photo?
Ordering
How do I place an order?
How can I pay for my order?
Is my personal data secure when ordering from your website?
How can I redeem a discount voucher?
Will there be an invoice in my package?
Can I cancel my order?