FREE Shipping within Australia, if you order 2 or more jigsaw puzzles!

Delivery
To which countries do you deliver?

We deliver our custom made jigsaw puzzles within the Australia, Canada, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Isle of Man, Jersey, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bosnia and Herzegovina, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Saudi Arabia, Serbia, Switzerland, Ukraine, United Arab Emirates and the United States.

How much does delivery cost?
Countries Express delivery Standard delivery
Australia AUD 15.99 per order
2 - 6 business days
AUD 12.99, FREE if you order 2 or more puzzles
6 - 9 business days
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
AUD 15.99 per order
1 - 2 business days
AUD 9.99, FREE if you order 2 or more puzzles
6 - 9 business days
Canada, Bosnia and Herzegovina, Cyprus, Hong Kong, Iceland, Israel, Kuwait, Liechtenstein, Malta, New Zealand, Norway, Saudi Arabia, Serbia, Switzerland, Ukraine, United Arab Emirates, United States, Guernsey, Isle of Man, Jersey AUD 18.99 per order
2 - 6 business days
Not available
Why do I have to pay more for shipping than the cost stated above?
If you are located in a UPS remote area (A remote area is an area that is far away from a UPS distribution centre), we will send your order through standard post. There is a Mail delivery option available for shipments up to 2kg which costs AUD 12.99 per order. Express delivery is available, which costs an additional AUD 52.99 per order. To check if you are located in a UPS remote area, please check the Canadian postcodes below. If you find your postcode, then this applies to you.
Australian postcodes in the UPS remote area

7276 7275 7270 7268 7267 7265 7264 7263 7262 7261 7260 7259 7258 7257 7256 7255 7254 7253 7252 7216 7215 7214 7213 7212 7211 7210 7209 7190 7187 7186 7185 7184 7183 7182 7180 7179 7178 7177 7176 7175 7174 7173 7172 7171 7163 7162 7155 7151 7150 7140 7139 7120 7119 7117 7116 7113 7112 7109 7054 7030 7027 7026 7025 7024 7023 7022 7021 7020 6770 6765 6762 6760 6758 6754 6753 6751 6743 6740 6733 6728 6726 6725 6722 6721 6720 6718 6716 6714 6713 6712 6710 6707 6705 6701 6646 6642 6640 6639 6638 6635 6632 6631 6630 6628 6627 6625 6623 6620 6616 6614 6613 6612 6609 6608 6606 6605 6603 6575 6574 6572 6571 6569 6568 6567 6566 6564 6562 6560 6558 6556 6537 6536 6535 6532 6531 6530 6528 6525 6522 6521 6519 6518 6517 6516 6515 6514 6513 6512 6511 6510 6509 6507 6506 6505 6504 6503 6502 6501 6490 6489 6488 6487 6485 6484 6480 6479 6477 6476 6475 6473 6472 6470 6468 6467 6466 6465 6463 6462 6461 6460 6452 6450 6448 6447 6446 6445 6443 6442 6440 6438 6437 6436 6434 6433 6432 6431 6430 6429 6428 6427 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How long until I receive my puzzle?

If you have selected standard delivery, you will receive your puzzle within 6 - 9 business days.

If you have selected express delivery, you will receive your puzzle within 2 - 6 business days.

The above delivery times include production time and delivery time!

What carrier is used to deliver my puzzle?
Your puzzle will be securely delivered by UPS.
Can I track my order once it is shipped?

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com to track your order. If you haven't received an email from us, please check your spam folder.

What should I do if I receive a damaged package?

If the package is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

I don't like the puzzle. Can I send it back to you for a refund?
As our puzzles are custom made, we can't issue you a refund.
Can you rush my order?
We always rush your order, meaning that we can't do it any faster than our standard production time.
Can I have the puzzle delivered to a different address than my own?

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL or any other courier
  • Any mistakes made by customers when entering their delivery address

PuzzlesPrint has a strict Payment Policy!

  • We process your order ONLY after we have received full payment.
  • We only accept online payments.

Currently, we are working with PayPal and Authorize.net to process all online transactions. These payment processors accepts all debit and credit cards and online cheques. Also, you can pay with your outstanding PayPal balance. All credit/debit card details are collected directly by PayPal or Authorize.Net. We do not receive or have access to these details.

In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complicated algorithm combinations. PayPal and Authorize.Net payment systems uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We know of no cases of credit card fraud using our shopping system over the Internet. Any communication between the shopper and PayPal or Authorize.Net is also encrypted to the maximum strength.

Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.